Our Return and Refund Policy was last updated 12-20-23.
Thank you for shopping at Trustedcannanurse.com.
If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.
The following terms are applicable for any products you purchased with us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in a singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
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- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this agreement) refers to Trusted Canna Nurse.
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- “Goods” refers to the items offered for sale on the Service.
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- “Orders” means a request by you to purchase goods from us.
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- “Service” refers to the website.
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- “Website” refers to trustedcannanurse.com
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- “You” means the individual accessing or using the service, or the company, or the other legal entity on behalf of which such individual is accessing or using the service, applicable.
Refund Policy
RISK-FREE GUARANTEE* (New Customers):
As part of Trusted Canna Nurse’s Risk-Free Guarantee, we’re happy to offer our new customers a 30-day risk-free trial.
1. Simply place your order. Your 30-day Risk-Free guarantee begins from the day your order is delivered.
2. Receive all the support you need from our Customer Service Team. We’re here to help!
3. If you are not satisfied with any of these products for any reason just reach out to [email protected] and we’ll get your return started.
Terms & Conditions
-Limited to first-time customers.
– Limited to one refund per product. If multiple products were ordered, remaining products must be returned unopened for full refund.
– Any abuse of this offer, as determined by Trusted Canna Nurse, may result in the rescission of the risk-free trial.
-All refunds are subject to a 4% processing fee
-We do not refund shipping costs. If you received free shipping, we will deduct the cost of your shipping label from your refund.
GENERAL RETURNS POLICY (ALL Customers):
You may return new, unused, and unopened products (exclusions may apply) within 30 days of delivery for a full refund excluding the shipping fee and 4% processing fee. However, we will pay the return shipping costs if the return is a result of our error (i.e., if you received an incorrect or defective item).
DAMAGED ITEMS:
If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact items purchased unless the item is no longer available.
RETURN PROCESSING:
To return a product, we ask that you email us directly. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise. We may ask for you to mail the defective item back to us for quality control, if appropriate. If this is the case, we will mail or email you a prepaid shipping label. Once item has been place in the mail, we will send out a replacement. You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.
SHIPPING POLICY:
Free shipping on all orders of $50 or more. All orders under $50 have a flat $4.99 shipping fee.
All orders are shipped via USPS ground advantage unless otherwise specified on the order.
In most cases, orders will be shipped within 1-2 business days of order processing.
- For International shipping, we do not give refunds if products are confiscated by customs.
- If there is a delay in international shipping, we are required to wait 45 days to file a claim or send a new package, since a package can be delayed for a number of weeks before finally being delivered.
- Note: Shipping times may vary and/or be delayed due to unforeseen circumstances outside of our control.
- Our Customer Service Team is here to help should you have any concerns or experience any delays in receiving your package! Please email [email protected]
HOW TO REQUEST A RETURN/EXCHANGE/REFUND:
1. Reach out via the Contact Us form to verify that your item is available for return before taking any other steps. A member of our team will get back to you with details on how to take the next step.
2. Repackage the item including all original parts, packing materials, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of merchandise damaged after receipt could result in refusal of your return and loss of any refund or replacement item. Items for return must be unused and undamaged to qualify for the refund (exclusions apply, i.e., Risk Free Guarantee). Do not send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required and are provided free of charge by USPS if sending Flat Rate Priority Mail. Please do not send broken glass in the mail.
3. We will mail or email a prepaid shipping label for defective returns. If item is not defective, you will be responsible for paying shipping.
5. If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.
6. Refunds will be processed within 3 to 5 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase. *
*Please be advised that usually, refunds can take up to 5-10 business days to completely process after the refund has been initiated. In most cases, refunds will be issued to the original form of payment for the corresponding order. If the payment method is no longer active, please reach out to our customer support team for further assistance.